How to answer 'What is your communication protocol for notifying customers during service outages?' on a SIG Lite
I. Reviewer Guidance & Pitfalls
Cite your public status page (e.g. status.[company].com) and email notifications for major incidents.
II. Example Answer Passing Enterprise Audit
Compliant Response
Sealed · BCM-12
Service health is broadcast live via our public status page [status URL]; customer admins receive email updates within 15 minutes of major outages.
Filling out a CAIQ or SIG Lite right now?
QuietQuestionnaire drafts answers with citations pulled directly from your own SOC 2 report, catches contradictions reviewers reject, and locks exports behind cryptographic human sign-off.
No spam · No credit card · Confidential by default